Privacy Policy

Art. 1 general provisions

IN svetagora.bg We are committed to ensuring the privacy and protection of your personal information, as our Personal Data Administrator, which you provide to us.

This Policy explains when and why we collect personal information ("personal information",and "personal data" are used as identical terms in this Policy) for people, who visit our site and use our services, how we use it, conditions, in which we can reveal it to others and how we keep it.

We may change this Policy at certain times, so, will please make sure, that you are familiar with the current Privacy Policy. By using our site and the services provided through it, You agree to be bound by this policy.

Any questions, related to this Policy may be sent by e-mail: HOTEL@SVETAGORA.BG

Art. 2 About us

We are svetagora.bg, and provide services, products or general information about our business.

Our management address . When we use "we" and "us" and verbs in this form in the text below, we mean svetagora.bg

Art. 3 How we collect personal information from you

We receive information about you, when you use our site svetagora.bg, for example when sending a request for an offer / information, or in the process, in which you state, you order and use the services provided on the site.

Art. 4 What kind of personal information we collect

We only collect basic personal data about you, which do not include special categories of personal data ("Sensitive data"). Personal information, which we collect may include the name, address, e-mail address, telephone number, other data, required by the Accounting Act and other laws, as well as information about which pages were visited and when.

Art. 5 Why we need your data

We need to know your personal information, to provide you with the services, offered through this site, within the framework of a contract between us in connection with their provision, as well as information, which you have requested or explicitly agreed to. We will not collect personal data, which we do not need for the above purposes.

Art. 6 How your information is used

We may use your information, to:

  • We provide the services, which you have stated, including processing your orders and fulfilling our obligations, arising from the contractual relationship between us;
  • We provide new information, directly related to services, which you have stated;
  • We respond to inquiries and provide you with information, which you requested, including assistance in resolving issues, arising in connection with your inquiries;
  • We use re-marketing through trusted sites, including Google AdWords and Facebook;
  • We are looking for your opinions or comments about the services and products / trainings we provide;
  • We perform statistical analyzes and other analyzes to improve our services;
  • We ensure the preservation of your interests in connection with the use of our site or services;
  • We inform you about changes in the general conditions, our privacy policy or services.

Art. 7 How long we keep your information

We keep your personal data only to the extent and for as long as it is necessary for the respective activity, for which they are provided, or as provided in a contract between us, in compliance with the requirements and deadlines for this, provided for in the Accounting Act, tax laws and other applicable regulations in the Republic of Bulgaria.

The data, which you have provided for use in marketing purposes, are kept until you notify us, that you no longer wish to receive relevant information from us.

After achieving the goals of the processing of your personal data, we destroy them.

Art. 8 Who has access to your information

We will not sell, we provide for rent, nor will we share your information with third parties for marketing purposes.

We may pass on your information to third party service providers, subcontractors and other related organizations solely for the purpose of performing tasks and providing services to you on our behalf.

Nevertheless, when we use third party service providers, we only disclose personal information, which is necessary for the provision of the service, and we have a contract with the relevant third party, which requires him to keep your information and not use it for his direct marketing purposes.

We will not share your information with third parties for their marketing purposes, unless you have requested it, or is required by law, judicial act or to prevent fraud or other crime.

We work with various third parties - service providers, to provide you with quality and reliable services. When you research or purchase one of these services, the relevant third party service provider will use your data, to provide you with information and fulfill your obligations, which arise in this connection under contracts with them. In some cases, they will act as the data administrator of your information, therefore, we encourage you to familiarize themselves with their Privacy Policy. These third party service providers will share your information with us, as we will use it in accordance with this Privacy Policy.

Provision of your data to state authorities can be done only in the cases provided by law and in volume, which does not exceed the objectives, for which they are requested.

The Commission for Personal Data Protection exercises legal control over the process of personal data processing and we provide full access to our personal data registers under the legal conditions..

Art. 9 Where we process your data

All personal data, which we process are processed in Bulgaria, but for the purposes of hosting and maintenance this information is located in Bulgaria. Third parties do not have access to your personal data, unless required by law.

Art.10 In which cases we will contact you

You have the choice of receiving information from us or not.

We are free to contact you, when and to the extent necessary for the performance of the services, which you have stated, of contractual obligations between us, to provide new information, directly related to services, which you have stated, in response to your inquiry, for the purpose of preserving your interests in connection with the use of our site or services, or on the basis of a legal requirement. We have the right to send an email newsletter from the site, which newsletter you have subscribed to with your email address.

We will not contact you for marketing purposes by e-mail,telephone, via text messages, or by mail, unless you have given us your prior express consent, or the communication is directly related to you and meets the requirements of the General Data Protection Regulation (Regulation (ES) 2016/679),

Art.11 How you can get access, correction or deletion of your personal data

You have the right to ask us at any time:

  • access to your personal data, collected in the process of providing and using the services, including: confirmation whether we process your personal data, what categories are they, the purposes of this processing, and recipients, to which the data are disclosed, and a message with a copy of your personal data, which are processed, and their source;
  • correction of information, which you have stated with us, when it has become false or out of date, e.g.. to your email address, and any other information;
  • deletion or blocking of your personal data, when their processing does not meet the requirements of the Personal Data Protection Act or the General Regulation on Personal Data Protection (Regulation (ES) 2016/679);
  • notification of this adjustment, deletion or blocking of third parties, to whom your personal data has been disclosed, except when this is impossible or involves excessive effort.

The action you want to grant access, adjustment, deletion or blocking of personal data is done only in relation to your personal data. It is free of charge.

To request access, adjustment, deletion or blocking of your personal data, which we process, you need to send us a written application, which contains:

1. name, address and other data for identification of the respective natural person;

2. description of the request;

3. preferred form for providing the information under Art. 28, he. 1;

4. signature, date of submission of the application and address for correspondence.

5. notarized power of attorney, when submitted by an authorized person. The application can also be signed with an electronic signature.

The application is sent by email: HOTEL@SVETAGORA.BG

We will fulfill your request for access, adjustment, delete or block within 14 days, subject to legal requirements and exceptions in this regard.

You will be notified of the decision to perform the requested action or the refusal to do so in accordance with the requirements of the law. The notification will be sent to you by mail with a return receipt or can be received in person against a signature..

Art.12 How can you file an objection or complaint against the processing of personal data

In the cases provided by law, You have the right to:

  • object to us against the processing of your personal data if there is a legal basis for it; when the objection is justified, the personal data of the individual concerned can no longer be processed;
  • to object to the processing of your personal data for the purposes of direct marketing;
  • be notified before your personal data is first disclosed to third parties or used on your behalf for the purposes of the previous paragraph of this article, by giving you the opportunity to object to such disclosure or use.

If you want to make any complaint about the way, on which your data is processed, you can contact us at HOTEL@SVETAGORA.BG. If you are not satisfied with our answer or do not think so, that we process your data in a lawful manner, you can contact the competent authority for personal data protection - the Commission for Personal Data Protection.

The address: city. Sofia 1592, it's a. "Prof.. Tsvetan Lazarov “№ 2

tel.: 02/915 35 18, 02/915 35 15, 02/915 35 19, Fax: 02/915 35 25

E-mail: kzld@cpdp.bg

Website: www.cpdp.bg

Art.13 Available security measures to protect your information from loss, abuse or change

When you give us personal information, we take action to ensure that it is handled safely. The website svetagora.bg uses SSL certificate for secure communication protocol. HTTPS authenticates the site and the corresponding web server, on which it is uploaded. It also encrypts the connection between client and server in both directions, which provides protection against eavesdropping, falsifying or falsifying the content of messages. In practice, this gives enough guarantees, that the user is connecting to the correct site (and not a fake copy), as well as guarantees, that the content of the messages between the user and the site cannot be read or tampered with by third parties. Additional information about HTTPS (https://bg.wikipedia.org/wiki/HTTPS).

Non-sensitive information (Your email address, and so-called) is usually transmitted over the Internet, and for this it can never be guaranteed 100% security. In this regard, though, that we strive to protect your information, we cannot guarantee the security of information, which you send us, and you do so at your own risk. Once we receive your information, we make every effort to ensure the security of our systems.

Art.14 Profiling

We will not use automatic decision making or profiling.

Art. 15 Use of cookies(‘cookies’)

Like many other websites, so does ours use cookies. Cookies are small, separate packages of information, sent by an organization to your computer, to recognize you when you visit. They collect statistics about your browser actions. This allows us to track consumer traffic patterns, as well as to develop statistical analyzes of the use of services, like time, spent on the website and pages, which are visited most often. Cookies do not identify you as a person, and aggregated statistics do not include personal information. Cookies help us improve the website and provide a better personalized service.

By agreeing to use this site and its services, You agree to the use of cookies, including Google Analytics cookies.

If you prefer not to receive cookies while browsing the Website or via HTML formatted emails, you could refuse them. To do this, you can set your Internet browser to warn you before accepting a cookie or to refuse cookies., when it alerts you to their presence. You can usually find these settings in your browser's 'Options' or 'Preferences' menu.. To be aware of these settings, as well as for more detailed information, you can use the ‘Help’ button on your browser menus.

Art.16 Links to other sites

Our website may contain links to other websites, managed by other organizations. This privacy policy applies only to our site, so, that we encourage you to read the privacy statements of other websites, that you visit. We are not responsible for the security policies of other websites, even if you use links from our site, to reach them.

Moreover, if you came across our website through a third party site, we cannot be held responsible for the privacy policies and practices of the owners and administrators of this third party's site and we encourage you to review its Privacy Policy..

Art. 17 Transfer of personal information outside Europe

As part of the services, which we provide to you, the information, which you provide to us can be transferred to countries outside the European Union ("ES"). These countries may not have similar data protection laws as Bulgaria. By providing your personal information, You agree to this transfer, storage, or processing. If we transfer your information outside the EU in this way, we will take appropriate security measures, to ensure the protection of your personal information in accordance with this Privacy Policy.

If you use our services while outside the EU, Your information may be transferred outside the EU, to be provided with these services.

Art.18 Revision of this Policy

We review this Policy on a regular basis, to ensure quality and lawful protection of your personal data. This Policy was last updated in March 2018 r. and is in line with the General Data Protection Regulation (Regulation (ES) 2016/679).

We use cookies, to ensure, that we provide you the best experience on our website. If you continue to use this site, will assume, acceptance Privacy Policy